Last updated: [22.07.2025]
At ER Creative Agency, we are committed to providing high-quality creative services and a professional client experience across all our activities — from content production and marketing strategy to corporate events and studio bookings. This Refund & Return Policy outlines the terms under which refunds or compensation may be issued.
1. Services Covered
This policy applies to the following services:
- Content creation (photo, video, Reels, YouTube)
- Studio bookings & shooting sessions
- Marketing support & subscriptions
- Branding & creative consulting
- Event planning and coordination
2. Creative Services (Photo, Video, Studio Bookings)
Due to the nature of our work (time-based and personalized), no refunds are issued once a shooting session or production has taken place. However:
- If you cancel or reschedule at least 48 hours in advance, your session may be rescheduled without charge.
- Cancellations made less than 48h before are non-refundable.
- In case of no-show or delay beyond 30 minutes, the time will be deducted from your session and no refund will apply.
- If a technical issue occurs on our side, a reshoot or partial refund may be offered at our discretion.
3. Subscriptions & Monthly Packages
All monthly subscriptions (Reels, YouTube, Marketing, Communication) are subject to a minimum 6-month or 12-month commitment.
- Once the subscription begins and services are delivered, no refund is possible for the month in progress.
- If you wish to cancel your subscription early, you must notify us in writing at least 30 days in advance, and a cancellation fee may apply.
- Unused services do not carry over to the next month unless agreed in writing.
4. Strategy, Consulting & Training Services
For strategy sessions, coaching, or marketing support:
- No refund is issued once the session or campaign has started.
- If you cancel more than 48h before a booked session, a reschedule is possible.
- Any document, plan, or material shared is considered delivered and non-refundable once sent.
5. Events & Corporate Projects
For corporate events, planning services, or launches:
- A non-refundable deposit (25–50%) is required to secure the date.
- If the event is cancelled less than 30 days before the date, the full fee may be due depending on the stage of preparation.
- Date changes are possible depending on availability and may incur additional costs.
6. Exceptions & Force Majeure
We understand that life happens. In the case of illness, force majeure, or justified emergencies, we’ll always do our best to accommodate you — including rescheduling or offering a credit toward future services.
7. Requesting a Refund or Support
To request a refund, reschedule or raise a concern, please contact us at:
📧 contact@ercreativeagency.com
📞 +32 499 82 39 34
We will review your request within 5 working days and offer a resolution in line with our policy and professional commitment.
Thank You
By booking with ER Creative Agency, you agree to our terms and conditions. We thank you for your trust and look forward to delivering services that exceed your expectations.